Privacy policy

About our privacy policy

OBD Warenhuis cares a lot about your privacy. We therefore only process data we need for (the improvement of) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of OBD Department Store accessed thereon. The effective date for the validity of these terms is 11/06/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse, and what rights you have in relation to the personal data you provide to us. If you have any questions about our privacy policy please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it, which security techniques we use and to whom the data can be viewed.

Web store software

Craft

Our web store is developed with software from Craft, we have chosen Byte for our web hosting. Personal information that you make available to us for our services will be shared with this party. Byte has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Based on the agreement we have with them, Byte is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Webhosting

Byte

We purchase web hosting and e-mail services from Byte. Byte processes personal information on our behalf and does not use your information for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Byte has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Byte is bound to secrecy under the agreement.

E-mail and mailing lists

Mailgun

We send our email newsletters using Mailgun. Mailgun will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website, you will see the "unsubscribe" link. You will then no longer receive our newsletter. Mailgun will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the 'unsubscribe' link. If you click on this you will no longer receive email from our website. This can seriously reduce the functionality of our website! Your personal information is securely transmitted, stored and accessed by Mailgun. Mailgun uses cookies and other Internet technologies that provide insight into whether emails are opened and read. In addition, Mailgun processes information about you as a recipient and the subject line of emails to improve the quality of service, this data is kept for 30 days. Mailgun reserves the right to use your data to further improve the service and, as part of this, share information with third parties.

Google Apps for business

We use the services of Google for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail has no access to our inbox and we treat all our e-mail traffic confidentially.

Payment processors

Mollie

To handle (part of) the payments in our online store, we use the platform of Mollie. Mollie processes your name, address and place of residence and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in this context, to share (anonymized) data with third parties. All of the above safeguards regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data longer than permitted under the statutory periods.

Reviews

Feedback Company

We collect reviews through Feedback Company's platform. If you leave a review through Feedback Company, you are required to provide your name, city and email address. Feedback Company shares this information with us, so we can link the review to your order. Feedback Company also publishes your name and place of residence on its own website. In some cases Feedback Company may contact you to explain your review. In the event that we invite you to leave a review, we share your name and e-mail address and information related to your order with Feedback Company. They use this information for the sole purpose of inviting you to leave a review. Feedback Company has taken appropriate technical and organizational measures to protect your personal data. Feedback Company reserves the right to use third parties for the provision of services, for this we have given Feedback Company permission. All the above guarantees regarding the protection of your personal data also apply to those parts of the service for which Feedback Company engages third parties.

Shipping and logistics

GLS

When you place an order with us, our job is to get your package delivered to you. We use the services of GLS to make the deliveries. This requires us to share your name, address and place of residence information with GLS. GLS uses this data solely for the purpose of executing the agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these parties.

DPD

When you place an order with us, our job is to get your package delivered to you. We use the services of DPD to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence data with DPD. DPD only uses these data for the purpose of executing the agreement. In the event that DPD engages subcontractors, DPD will also make your data available to these parties.

Invoicing and accounting

Exact

For our record keeping and accounting we use the services of Exact. We share your name, address and residence details and details related to your order. This data is used for the administration of sales invoices. For our record keeping and accounting we use the services of Exact. We share your name, address and place of residence information and details of your order. This data is used for the administration of sales invoices. Your personal data will be transmitted and stored securely. Exact is committed to confidentiality and will treat your data confidentially. Exact will not use your personal data for purposes other than those described above.

Externe verkoopkanalen

Marktplaats.nl

We sell (some of) our items through the platform of Marktplaats.nl. If you place an order through this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have appropriate technical and organizational measures in place to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of our services. That is, the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data - other than at your request - to contact you at a later time, we will ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (for example, your IP address, web browser and operating system) are not personal data. Cooperation with fiscal and criminal investigations In appropriate cases, OBD Department Store may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such a case we are forced to share your data, but we will resist within the possibilities offered by law.

Retention periods

We will retain your information for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. We are required by applicable administrative requirements to retain invoices containing your (personal) data. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.

Your rights

Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or for example by post, we will ask you to identify yourself. We keep records of processed requests, in the case of a forgetting request we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.

Inspection rights

You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data together with a list of the processors holding this data, indicating the category under which we have stored this data.

Right of Rectification

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted at the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data we process or have processed that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to transferability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure interconnection of data files can then no longer be guaranteed.

Right to object and other rights

You have the right, where appropriate, to object to the processing of your personal data by or on behalf of OBD Department Store. If you object, we will immediately cease processing the data pending the resolution of your objection. If your objection is well-founded, we will provide you with copies and/or copies of data that we process (or have processed) and will then permanently discontinue the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.

Cookies and tracking

Google Analytics

Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing habits and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.

Personalization

obdwarenhuis.nl also engages third parties such as Google to analyze data about your website use and to personalize the website and communications, and to display relevant offers and advertisements. obdwarenhuis.nl does not send data such as name, address, email address, or other directly identifying data to these parties for these purposes. Google may receive personal data from you by collecting it with cookies. In the Google's Privacy & Term site you will also find more information about how and why the collection of personal data with cookies is done by Google.

Facebook

Through our website, cookies are placed by the American company Facebook. We use this information to offer, among other things, targeted advertisements on the platforms Facebook and Instagram and any other Facebook products.

Cookies van derde partijen

In the event that third-party software solutions use cookies, this is stated in this privacy statement. Privacy Policy Changes We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Contact details

Carvitas
Steenzoutweg 23b (this is not a visiting address)
7554RN Hengelo
Netherlands

[email protected]

Contact person for privacy issues Chris de Vries